Mucem Website FAQ
- Following Covid-19, what health & safety measures have been put in place at the Mucem?
- What days is the museum open?
The Mucem is open daily except Tuesdays, 1st May and 25 December. It is open all other bank holidays unless they fall on a Tuesday, when the Mucem is always closed.
- What are the museum’s opening hours?
The Mucem is open daily except Tuesdays.
Exceptional closure 1st May and 25 December.
5 November to 22 April 11 am—6 pm 24 April to 6 July 11 am—7 pm 7 July to 2 September 10 am—8 pm 3 September to 4 November 11 am—7 pm
Last entry to the exhibition rooms : 45 minutes before the exhibitions close.
Closure of exhibition rooms : 15 minutes before the site closes.
To make your visit more enjoyable, here are the quietest times for a visit.
- How much does a Mucem ticket cost?
Permanent and temporary exhibitions
Full price (individual ticket) €11 Reduced price (individual ticket) €7.5 Family price* (family pass) €18
* 2 adults and up to 5 children
- Who is entitled to a reduced price?
All the information about our reduced prices can be found in the below chart
Reduced price Required documentation Young adults ages 18 to 25 inclusive Official identification Teachers with an Education Pass and university instructors working in France Current card Visitors to the Regards de Provence Museum, the FRAC or the Musée Granet (Aix-en-Provence) Full price ticket for the same day Family of 2 adults and up to 5 children None
- Who is eligible for free admission?
The Mucem is free on the first Sunday of each month and during the Night at the Museums and the European Heritage Days.
Free permanent and temporary exhibitions Required documentation Job seekers Documentation dated within the last 6 months Children under the age of 18 Official identification Mucem employees, service providers and distributors Mucem ID Recipients of minimum allowances and old-age welfare Current card Disabled war veterans, civilians and former combatants with major disabilities, visitors with disabilities and one helper National and regional conference speakers and guides Journalists Members of ICOM, ICOMOS and AICA Culture Card holders and one guest Members of the Maison des Artistes Holders of a Carte Passerelle Mécène (+1 guest for the duo option) Friends of the Mucem
- What are the conditions for renting an audio guide?
Audio guides are available at the ticketing counters in the J4 and the Fort Saint-Jean. They are available in five languages for the permanent exhibitions (FR, DE, EN, ES and IT) and in two for the temporary exhibitions (FR and EN).
The rental price is 3,50€ for everyone. The guide will be handed out in exchange for identification. The rental price is €2 for everyone. The guide will be handed out in exchange for identification.
Multimedia guides in French Sign Language and with audio descriptions are available free of charges for visitors who are visually or hearing impaired.
- Can I buy a reduced price ticket online?
Only the full price and family pass Mucem tickets, as well as Mucem ticket + audio guide packages are available for sale online.
For free entry or reduced price tickets, guests must buy their tickets on site, after showing current documentation.
- How do I print my ticket?
Your print-at-home tickets are always available on the website, up until the date of the event.
- I want to buy my tickets in advance but not online. How can I do that?
You can reserve and pay for your visits and activities at the Mucem by telephone, daily from 9 am to 6 pm, on the following number: +33 (0)4 84 35 13 13.
In this case, you can collect your tickets at the Mucem counter on the day of the visit or activity, after showing your identification.
- Can I buy tickets from any country?
Yes, you can buy Mucem tickets from any country, except for payments by American Express or JCB (Japan Credit Bureau) credit card.
- I want to go to the Mucem by car. Are there car parks nearby?
To see all the information relating to transport, please click here
- Are there any coach parks near the Mucem?
To see all the necessary information about coach parks, please click here.
- I am not from the area, and I’m looking for a hotel near the Mucem.
Below is a list of the Mucem’s partner hotels
New Hôtel Saint Charles*** 4 Allée Léon Gambetta, 13001 Marseille firstname.lastname@example.org
04 91 95 09 09
New Hôtel Vieux Port*** 3 bis Rue Reine Élisabeth, 13001 Marseille email@example.com
04 91 99 23 23
Hôtel Hermès** 2 Rue Bonneterie, 13002 Marseille firstname.lastname@example.org
04 96 11 63 63
Hôtel Edmond Rostand*** 31 Rue dragon 13006 Marseille email@example.com
04 91 37 74 95
B&B La Joliette** 52 Rue de Forbin, 13002 Marseille firstname.lastname@example.org
04 96 17 89 01
New Hôtel of Marseille **** 71 Boulevard Charles Livon, 13007 Marseille email@example.com
04 91 31 53 15
Hôtel La Résidence du Vieux-Port **** 18 Quai du Port, 13002 Marseille firstname.lastname@example.org
04 91 91 91 22
Grand Hôtel Beauvau **** 4 Rue Beauvau, 13001 Marseille email@example.com
04 91 54 91 00
New Hôtel Bompard**** 2 Rue des Flots Bleus, 13007 Marseille firstname.lastname@example.org
04 91 99 22 22
- Can I cross through the Mucem for free?
Yes, you can come in and walk through the Mucem during the exhibition opening hours (cf. Section A, second question: “What are the museum’s opening hours?”). The exhibition spaces themselves require a ticket, except on the first Sunday of the month.
- I am a person with reduced mobility. Will I be able to access the Mucem’s exhibitions?
All three Mucem entrances are wheelchair accessible. However, at the Panier entrance, after the Saint Laurent footbridge, access to the fort will require personal assistance over some 10 metres. You can request this from the information agent at the entrance to the site.
The recommended entrance is the main entrance via the J4’s esplanade, under which is a car park with disabled parking.
The museum’s information desk and ticket offices are wheelchair accessible.
Visitors with disabilities have priority, with no-wait access at the information desk and the different access control points.
Click here for more information.
- Can I leave my belongings/luggage in a cloakroom during my visit?
During the state of emergency, bags and luggage may not be brought to the site.
Only small rucksacks measuring no more than 44 cm high and 30 cm wide (24 L capacity) are allowed.
A cloakroom is available for you to leave your personal belongings during the site’s opening hours.
- Are pushchairs allowed on the Mucem’s grounds and in the exhibitions?
Pushchairs are allowed at the Mucem, including in the exhibitions. If yours is too big, we can loan you a smaller one, available from the cloakroom (J4, level -1).
- Lost something during a visit and want to retrieve it?
Find your lost items by connecting to Troov.com.
Also, if you happen to find an object during your visit, you can help its owner locate it by registering it online.
- Can I eat at the Mucem?
Multiple dining areas are available at the Mucem.
Click here for more information
- Can I take pictures in the exhibition spaces?
Yes, but you cannot use a flash or a tripod. Photos are not allowed in the Picasso Exhibition
Professionals must necessarily have authorization from the Communication Department.
- Can I bring my animal with me to the Mucem?
No, animals are prohibited at the Mucem, with the exception of service animals, subject to presentation of a certificate by their owners.
- What is the Museum Pass?
Click here for all the information about the Museum Pass.
- I want to see the Mucem’s programme of activities. How can I get it?
Click here for all the info relating to the Mucem’s programme of activities.
- Can I visit the Mucem’s reserves?
Yes, all the Mucem’s collections are stored in the Centre for Conservation and Resources (CCR). Tours of that building are given the first Monday of the month, between 2 pm and 5 pm. Reservations are required for these tours. Each tour is limited to 20 guests.
- Can I hire out the Mucem?
Only companies can hire out the Mucem.
- Can I buy an object from the Mucem?
No, the Mucem does not sell objects from its collections.
- I want to have a work of art appraised. Who can do this for me?
Museums in France are not authorized to perform appraisals, but you can get more information from auction houses that offer that type of service.